Frequently Asked Questions

Most filters on Amazon are basic 8-12 stage systems that focus only on chlorine removal. Sanae's 15-stage Full-Spectrum Filtration System goes much further:

• KDF-55 technology removes heavy metals like lead and mercury
• Vitamin C infusion neutralizes chloramines
• Maifan + Alkaline balls rebalance pH & add beneficial minerals
• 3-month cartridge life vs. 1-2 months on most competitors
• Maintains water pressure with engineered flow design

You're not just removing harmful chemicals—you’re creating spa-quality water that actively benefits your skin and hair.

Installation is incredibly simple—no tools or plumbing experience needed!

• Step 1: Unscrew your existing showerhead
• Step 2: Screw on the Sanae filter
• Step 3: Attach your showerhead to the filter
• Step 4: Turn on water & enjoy!

Total time: 5-10 minutes. Video tutorials available on our site.

Yes! This is exactly why most customers buy Sanae. Chlorinated water strips your skin's natural oils.

• Week 1: Less itching and irritation
• Week 2-3: Skin feels softer and more hydrated
• Month 1+: Scalp irritation decreases, hair becomes shinier

The vitamin C infusion neutralizes chlorine’s drying effects and restores pH balance.

Every 3 months or 12,000 gallons—much longer than most competitors.

• Flow decreases
• Smell of chlorine returns
• 3 months since installation

Replacement takes just 2 minutes. Email reminders available.

• Canada: 10-20 business days
• Australia: 15-30 business days
• UK: 10-25 business days
• USA: 7-15 business days

Free shipping thresholds apply. Orders process in 1-3 business days.

30-day money-back guarantee!

• Contact support@shopsanae.com
• We’ll send a prepaid label
• Full refund in 3-5 business days